Your Privacy Matters

1. Overview

Super Solutions Australia is committed to protecting the personal information of our customers, visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, or engage our commercial cleaning, pest control, strata cleaning, or related services.

2. Information We Collect

• Contact details such as name, phone number, email address, and service address.
• Service information including the type of service required, property access details, and appointment preferences.
• Payment-related details processed securely by third-party payment providers.
• Website usage data such as pages visited, device type, browser, and IP address.
• Communications you send to us, including enquiries, feedback, and support requests.

3. How We Use Your Information

• To provide quotes, schedule services, and complete cleaning or pest control jobs.
• To communicate with you about appointments, service updates, and follow-ups.
• To improve our services, website performance, and customer experience.
• To comply with legal obligations and maintain operational security.
• To send relevant service information and offers where permitted by law.

4. Cookies and Analytics

We may use cookies and similar technologies to understand how visitors interact with our website, remember preferences, and measure marketing effectiveness. You can manage cookie settings through your browser controls.

5. Sharing and Disclosure

We only share personal information when necessary to deliver our services or comply with the law. This may include:

• Qualified technicians and contractors completing services on our behalf.
• Service providers supporting scheduling, communications, or payment processing.
• Regulatory authorities or law enforcement when legally required.

6. Data Security and Retention

We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, misuse, and unauthorised access. We retain information only as long as needed for service delivery, legal compliance, or legitimate business purposes.

7. Your Rights and Choices

Under the Australian Privacy Act 1988, you have the right to request access to or correction of your personal information, withdraw consent for marketing communications, or ask questions about our privacy practices by contacting us directly.

8. Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the updated date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: